Privacy Policy

Last updated: November 12, 2026

YYC Small Moves & Disposals Ltd ("YYC Small Moves", "we", "us") provides moving, junk removal, disposal, delivery and related services in Calgary and the surrounding area. This Privacy Policy explains what personal information we collect through our website (yycsmallmoves.com), by phone, text and email, and when you book our services; how we use it; and the choices you have.

We handle personal information in accordance with Alberta's Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws.

1. Information We Collect

Information you give us. When you request a quote, contact us, or book a service, we may collect:

Your name, email address and phone number
Pickup, delivery or service addresses
Details about your move or job, such as dates, items, access notes and photos you send us
Your SMS consent choice (whether you agreed to receive text messages)
Payment and billing details needed to complete your job
Any other information you choose to include in messages to us

Information collected automatically. When you visit our website, we and our analytics providers may collect your IP address, browser and device type, pages viewed, the site that referred you, and similar usage data through cookies and similar technologies. See Section 6.

2. How We Use Your Information

We use personal information to:

Respond to quote requests and questions
Schedule, confirm, and carry out moves, pickups, disposals and other services
Send appointment reminders, arrival updates and service notifications
Prepare estimates, invoices and receipts, and process payments
Provide customer support and handle feedback or claims
Understand how our website is used so we can improve it
Meet our legal, tax and accounting obligations

We collect, use and disclose personal information only for purposes a reasonable person would consider appropriate, and with your consent where required.

3. Text Messages (SMS)

If you check the SMS consent box on our quote or contact form, or otherwise agree to receive texts from us, we will use your mobile number to send text messages about your quote request, scheduling, appointment reminders and service updates. Agreeing to receive texts is optional and is not a condition of requesting a quote or using our services.

You can opt out at any time by replying STOP. Reply HELP for help. Message frequency varies. Message and data rates may apply. Full details are in the SMS Program section of our Terms of Service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver our text messages to you.

4. How We Share Information

We do not sell or rent your personal information. We share it only when necessary to run our business and provide our services, and only with:

Service providers that work on our behalf, such as our customer management and scheduling software (SmartMoving), text messaging and phone providers, payment processors, website hosting, and analytics providers. These providers may use your information only to perform services for us and are bound by confidentiality obligations.
Professional advisors such as accountants, insurers and lawyers, where needed.
Authorities, when required by law, or to protect the rights, property or safety of our customers, our team or the public.
A successor business, if all or part of our business is sold or reorganized, subject to this policy.

5. Storage Outside Canada

Some of our service providers store or process information outside Canada, including in the United States. When that happens, your information may be subject to the laws of that country, and authorities there may be able to access it. If you have questions about how our service providers handle personal information outside Canada, contact us using the details below.

6. Cookies and Analytics

Our website uses cookies and similar technologies, including Google Analytics, to understand how visitors use the site. Google Analytics collects information such as pages visited and time on site, and reports website trends to us without identifying individual visitors. You can learn how Google uses this data at policies.google.com/technologies/partner-sites, and opt out with the Google Analytics Opt-out Browser Add-on.

You can also block or delete cookies through your browser settings. Some parts of the site may not work properly if you do.

7. How Long We Keep Information

We keep personal information only as long as needed for the purposes above, or as required for legal, tax and accounting reasons. When we no longer need it, we securely delete or anonymize it.

8. How We Protect Information

We use reasonable physical, administrative and technical safeguards to protect personal information from unauthorized access, use, disclosure, alteration or destruction. No method of transmitting or storing data is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Rights

Access and correction: You may ask to see the personal information we hold about you and to correct it if it is inaccurate.
Withdrawing consent: You may withdraw your consent at any time, subject to legal or contractual limits. To stop text messages, reply STOP. For anything else, contact us.
Complaints: If you have a concern, please contact us first. You may also contact the Office of the Information and Privacy Commissioner of Alberta.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be posted on this page.

12. Contact Us

For questions about this Privacy Policy, or to make a privacy request, contact:

YYC Small Moves & Disposals Ltd
Email: info@yycsmallmoves.com
Phone or text: 587-968-6992